Need help?
Frequently Asked Questions
KIDIWI HANDMADE
Kidiwi is a French brand created in 2009, born from the story of a mother and her daughter, who wish to perpetuate the tradition of handmade, beautiful and durable to dress what we have most precious: children. Learn more .
Our creations are designed and designed in our offices in France, while the pieces are made in our family workshop in Madagascar, where the embroidery and smocking are entirely done by hand.
Order
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
You can contact us through our contact page! We will be happy to assist you.
If you wish to return or exchange an item please let us know within 15 days of delivery to the email address: hello@kidiwi-handmade.com.
Returns in France are offered via Mondial Relay or via a Chronopost relay point.
To be refunded all items must be returned new, unwashed, in their original packaging, with the tags still attached , within 15 working days of the delivery date. Please note that we do not accept returns of hair accessories, hats, socks, tights, swimwear for hygiene reasons. Learn more
If you do not receive your package within 15 days, you must notify us at hello@kidiwi-handmade.com.
ORDER
Your items are wrapped in tissue paper before being placed in a suitable box.
For any gift wrapping request, please notify your wish at checkout in the 'Add a note' option. We remind you that specific requests must be made before validation of your order, in order to guarantee they are taken into account.
Payment for pre-orders is required in full at the time of purchase. If your order includes both pre-order and in-stock items, please consider the delivery time associated with pre-orders. In France, a partial shipment can be organized. For international shipments, additional delivery charges will be incurred. For any requests, please contact us at the following address: hello@kidiwi-handmade.com.
It is possible that some products come back into stock. To be informed of their availability, you can subscribe to the notification directly on the product sheet on our website. For any special requests (wedding, birthday, etc.), do not hesitate to contact us at the following address: hello@kidiwi-handmade.com we will do our best to respond to your request!
PROFESSIONALS
Do you have a store and would like to discuss with us the possibility of presenting our creations in your store? We would be happy to discuss it.
We invite you to send us an email to the address office@kidiwi-handmade.com, providing us with some information about your store. We would be delighted to chat with you!
For any press or collaboration requests, please send an email to the following address: hello@kidiwi-handmade.com